Privacy policy

Last Updated: May 8, 2026

1. Introduction

IV Glow Bar Inc ("IV Glow Bar," "we," "us") operates the website at www.ivglowbar.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Platform, create an account, purchase non-medical products or services, or otherwise interact with us.

Clinical services on the Platform are provided by IV Glow Bar & Co LLC, an affiliated California medical practice ("the Medical Group"). The Medical Group is a HIPAA covered entity. Information you provide that is collected, maintained, or disclosed by the Medical Group as part of your clinical care is Protected Health Information ("PHI") and is governed by the Notice of Privacy Practices issued by the Medical Group, not by this Privacy Policy.

By using the Platform, you acknowledge this Privacy Policy and the Medical Group's Notice of Privacy Practices.

2. What's Covered by This Privacy Policy vs. PHI

Information you provide to IV Glow Bar Inc for purposes other than clinical care — including your name, email address, phone number, shipping address, date of birth, account credentials, payment information for non-medical products, and your interactions with our marketing communications and the Platform — is governed by this Privacy Policy. This information is not considered Protected Health Information under HIPAA.

Information you provide as part of clinical care (intake questionnaires, medical history, prescription records, lab results, telehealth consultation notes) is Protected Health Information governed by the Medical Group's Notice of Privacy Practices.

We do not use PHI for marketing or advertising and we do not share PHI with advertising platforms.

3. Information We Collect

Information you provide directly

  • Account information: name, email, phone, password, date of birth.
  • Shipping and billing addresses.
  • Payment information (handled by our payment processor — we do not store full card numbers).
  • Communications you send us (customer service messages, survey responses).

Information collected automatically

  • Device and browser information (type, operating system, language).
  • Usage information (pages viewed, time on page, links clicked, referring URLs).
  • IP address and approximate geographic location.
  • Cookies and similar technologies (see our Cookies Policy).

Information we receive from third parties

  • Information from advertising and analytics partners about your interactions with our advertisements.
  • Information from service providers who assist us with payment processing, shipping, and fraud prevention.

4. How We Use Your Information

  • Provide and operate the Platform, including creating your account, processing your orders for non-medical products, and providing customer support.
  • Communicate with you about your account, your orders, and changes to our terms or policies.
  • With your consent, send you marketing communications about products and services that may interest you. You can opt out at any time using the unsubscribe link in any marketing email.
  • Improve and personalize the Platform.
  • Detect and prevent fraud, abuse, and security incidents.
  • Comply with legal obligations and enforce our Terms of Service.

5. How We Share Your Information

We do not sell PHI. We do not share PHI with advertising platforms.

We may share non-PHI personal information with:

  • Service providers acting on our behalf (payment processing, shipping carriers, customer-support tools, email service providers, analytics).
  • The Medical Group and our compounding pharmacy partner, where necessary to fulfill a clinical service or prescription you have requested.
  • Advertising platforms (Meta, Google) for the limited purposes of measuring our advertising performance and reaching new prospective customers. We have configured these tools to exclude PHI. We do not use information about specific health conditions, prescriptions, or telehealth visits for advertising.
  • Law enforcement or government authorities when required by law, court order, or to protect rights and safety.
  • In connection with a corporate transaction (e.g., merger, acquisition, sale of assets), subject to appropriate confidentiality protections.

6. Data Retention

We retain personal information for as long as needed to provide the Platform, comply with our legal obligations, resolve disputes, and enforce our agreements. The Medical Group separately retains medical records for the period required by applicable law (in California, typically 7 years from the date of the last visit for adults).

7. Your Privacy Rights

California Residents (CCPA / CPRA)

If you are a California resident, you have the right to: (a) know what personal information we collect about you and how we use and disclose it; (b) request a copy of your personal information; (c) request that we correct inaccurate personal information; (d) request that we delete your personal information, subject to certain exceptions; (e) opt out of the sale or sharing of personal information; (f) limit the use of sensitive personal information; (g) be free from retaliation for exercising your rights.

We do not sell personal information for money. We may share certain personal information with advertising partners for cross-context behavioral advertising in ways that may be considered "sharing" under California law. To opt out, use the "Do Not Sell or Share My Personal Information" link in the footer or email hannah@ivglowbar.com.

Consumer Health Data (Washington, Nevada, Connecticut)

If you reside in Washington, Nevada, or Connecticut, certain non-PHI health-related information about you may be subject to state consumer health data laws. We do not sell consumer health data. You may request access to, deletion of, or limit the processing of your consumer health data by emailing hannah@ivglowbar.com.

All Users

Regardless of state, you may request access to or deletion of your personal information by emailing hannah@ivglowbar.com. We will respond as required by applicable law.

8. Children's Privacy

The Platform is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided personal information to us, please contact us so we can delete it.

9. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, however, and we cannot guarantee absolute security.

10. International Users

The Platform is intended for use in the United States. If you access the Platform from outside the United States, you understand that your information will be transferred to, stored in, and processed in the United States.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Policy on the Platform and updating the "Last Updated" date above.

12. Contact Us

IV Glow Bar Inc
6310 San Vicente Blvd, Suite 560, Los Angeles, CA 90048
Email: hannah@ivglowbar.com
Phone: 310-579-6779