Terms of service
Last Updated: May 8, 2026
1. Acceptance of Terms
These Terms of Service ("Terms") are a binding agreement between you and IV Glow Bar Inc ("IV Glow Bar," "we," "us"). By accessing or using the website at www.ivglowbar.com (the "Platform"), creating an account, or using any service offered through the Platform (the "Services"), you agree to these Terms. If you do not agree to these Terms, do not use the Platform or the Services.
2. Who Provides What
IV Glow Bar Inc, a Delaware corporation (Federal EIN 39-3129565), operates the Platform, handles non-medical customer service, and is responsible for non-prescription products and the digital experience.
Clinical services — including telehealth consultations, prescriptions, in-clinic IV therapy, and aesthetic procedures — are provided by IV Glow Bar & Co LLC, a California limited liability company (Federal EIN 39-3159868), and its independent licensed providers (collectively, "the Medical Group"). The Medical Group is a separate legal entity. By using the Services, you understand that your provider-patient relationship is with the Medical Group and the treating provider, not with IV Glow Bar Inc.
Prescription medications are dispensed by a separately licensed compounding pharmacy. See the Provider & Pharmacy Information page for details.
3. Medical Services Disclaimer
Information provided on the Platform is for general informational purposes only. It is not medical advice and does not create a provider-patient relationship. A provider-patient relationship is created only after you complete an intake, undergo a telehealth or in-clinic consultation, and a licensed provider determines that treatment is appropriate for you.
We do not guarantee that any specific treatment, medication, or service is appropriate for you, available to you, or will produce any particular outcome. Eligibility and treatment decisions are made solely by the licensed provider based on your individual medical history, contraindications, and clinical judgment.
The Services are not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
4. Telehealth Scope
Prescription telehealth services through the Medical Group are available only to patients located in California at the time of the visit. We are not able to provide prescription services to patients located in other states. Non-medical services may be available more broadly. By using the Services, you confirm that you are located in a state in which we are able to provide the requested Service.
5. Eligibility
You must be at least 18 years old to create an account or use the Services. Certain Services have additional eligibility requirements that will be reviewed during clinical consultation. The provider may decline to prescribe or treat for clinical, safety, or regulatory reasons.
6. Brand References
The Platform may reference branded prescription medications (such as Wegovy®, Ozempic®, Mounjaro®, and Zepbound®) for educational purposes only. We are not affiliated with, endorsed by, or sponsored by Novo Nordisk, Eli Lilly, or any other brand owner. All trademarks are the property of their respective owners. Where a compounded formulation is prescribed, it is not the same product as the branded medication and is not FDA-approved.
7. Prescriptions and Compounded Medications
Where the provider determines a compounded medication is appropriate, it will be prepared and dispensed by a state-licensed compounding pharmacy. Compounded medications are not FDA-approved and have not been evaluated by FDA for safety, effectiveness, or quality.
Federal and state law generally prohibit the return of dispensed prescription medications. Refund eligibility for prescription products is described in our Refund Policy.
8. Auto-Ship Subscriptions
Certain Services are offered on a recurring auto-ship basis. If you enroll in an auto-ship subscription:
- You authorize us to charge your payment method automatically on the recurring schedule until you cancel.
- Cancellation must be received at least 48 hours before the next processing date. Cancellations made less than 48 hours before processing will not stop the next charge or shipment, but will stop subsequent ones.
- Once an order has been processed by the pharmacy, it cannot be cancelled or refunded under any circumstances because dispensed prescription medication cannot be returned.
- You may pause, modify, or cancel your subscription through your account or by emailing hannah@ivglowbar.com.
- Each refill may require provider review. The provider may decline to issue a refill, in which case the subscription will be cancelled and you will receive a refund for any not-yet-processed shipment.
9. Pricing and Payment
Prices for non-medical products and services are displayed on the Platform. Prices for prescription medications and consultation services may vary based on individual treatment plans determined during clinical evaluation. Payment authorization does not constitute a prescription.
We charge applicable taxes. Shipping fees, if any, are disclosed at checkout. All amounts are in U.S. dollars.
10. Cancellations and No-Shows for In-Person Services
Appointments for IV therapy, aesthetic services, and similar in-person Services may be cancelled or rescheduled up to 48 hours in advance with no charge. Cancellations within 48 hours forfeit any deposit and may be charged in full. No-shows are charged in full.
11. User Conduct
You agree not to: (a) use the Platform for any unlawful purpose; (b) impersonate any person or entity; (c) interfere with or disrupt the Platform; (d) attempt to gain unauthorized access; (e) use any data mining, scraping, or similar tools; (f) violate any applicable law or regulation.
12. Intellectual Property
All content on the Platform — including text, images, logos, designs, and software — is owned by IV Glow Bar Inc or its licensors and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without our prior written consent, except for personal, non-commercial use of the Platform.
13. Disclaimers and Limitation of Liability
THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
TO THE FULLEST EXTENT PERMITTED BY LAW, IV GLOW BAR INC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THE PLATFORM OR THE SERVICES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE AMOUNT YOU PAID TO IV GLOW BAR INC IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.
These limitations do not affect any rights you may have that cannot be waived under applicable law.
14. Indemnification
You agree to indemnify and hold harmless IV Glow Bar Inc, the Medical Group, our compounding pharmacy partner, and our respective officers, directors, employees, and agents from any claims, damages, or expenses arising out of your use of the Platform or Services, your violation of these Terms, or your violation of any law or rights of any third party.
15. Dispute Resolution; Arbitration; Class-Action Waiver
Any dispute arising out of or relating to these Terms or your use of the Platform will be resolved by binding arbitration administered by JAMS in Los Angeles, California under its Streamlined Arbitration Rules. The arbitrator will have authority to award the same relief that a court could award. You and we waive any right to a jury trial.
YOU AND IV GLOW BAR INC AGREE THAT ANY ARBITRATION OR PROCEEDING WILL BE LIMITED TO THE DISPUTE BETWEEN US AND YOU INDIVIDUALLY. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.
Notwithstanding the foregoing, either party may bring an individual action in small-claims court. Disputes regarding intellectual property infringement may be brought in court.
16. Governing Law
These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Subject to Section 15, any action not subject to arbitration must be brought in the state or federal courts located in Los Angeles County, California.
17. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on the Platform with an updated effective date. Your continued use of the Platform after the change constitutes acceptance.
18. Contact
IV Glow Bar Inc
6310 San Vicente Blvd, Suite 560, Los Angeles, CA 90048
Email: hannah@ivglowbar.com
Phone: 310-579-6779