Refund policy
Last Updated: May 8, 2026
1. Overview
We want you to be satisfied with your experience. Because we offer a mix of digital services, in-person appointments, and prescription medications, refund eligibility depends on the type of purchase. Please read this Policy carefully.
2. Prescription Medications — No Returns, No Refunds
Due to federal and state pharmacy law, once a prescription medication has been processed and shipped by the pharmacy, it cannot be returned or refunded. This includes:
- GLP-1 medications (semaglutide, tirzepatide, including any compounded formulation).
- Compounded peptides (BPC-157, TB-500, GHK-Cu, CJC-1295 + Ipamorelin, MOTS-c, Performance Blend, Glow Blend, and any program or stack containing these medications).
- Any other prescription product dispensed through our pharmacy partner.
Dispensed prescription medication cannot be reused for or transferred to another patient, even if returned unopened. This Policy protects the safety of all patients.
To avoid being charged for a refill, you must cancel or pause your subscription at least 48 hours before the next processing date. See Section 5.
3. Provider Declines to Prescribe — Full Consultation Refund
If you complete a consultation and the provider determines that the medication you requested is not clinically appropriate for you, you will receive a full refund of any consultation fee paid. The refund will be issued to your original payment method within 7–10 business days.
4. In-Person Appointments (IV Therapy, Aesthetic Services)
- Cancellations made more than 48 hours in advance: full refund of any deposit.
- Cancellations made less than 48 hours in advance: deposit forfeited; no refund.
- No-shows: charged in full.
To cancel or reschedule, log into your account, use the link in your appointment confirmation, or email hannah@ivglowbar.com.
5. Auto-Ship Subscriptions
You may cancel, pause, or modify your subscription at any time through your account or by emailing hannah@ivglowbar.com.
To stop the next shipment, cancellation must be received at least 48 hours before the next processing date. Cancellations made less than 48 hours before processing will not stop the next shipment, but will stop subsequent ones.
Once an order has been processed by the pharmacy, it cannot be cancelled, and no refund will be issued for that shipment.
If you forget to cancel and are charged for a shipment you do not need, please contact us — we will not refund the medication, but we will pause your subscription so you are not charged again.
6. Shipping Damage / Defective Products
If your order arrives damaged, defective, or visibly compromised, contact us within 1 day of delivery at hannah@ivglowbar.com. Include your order number and clear photos of the damage. We will work with the pharmacy or carrier to issue a replacement at no additional cost where appropriate. Reports of damage made after 1 day from delivery may not be eligible for replacement.
7. Non-Prescription Products
For non-prescription products (e.g., the In-Home Rapid Strep Test Kit), unopened items in their original packaging may be returned within 30 days of delivery for a refund of the product price (shipping not refunded). Email hannah@ivglowbar.com to request a return authorization before sending anything back.
8. Refunds — Processing Time
Approved refunds are issued to your original payment method. Most refunds appear within 7–10 business days, depending on your payment provider.
9. Reporting an Adverse Reaction
If you experience a side effect or adverse reaction to a medication or service, contact us at hannah@ivglowbar.com or 310-579-6779 immediately, contact your prescribing provider, and report to FDA MedWatch at fda.gov/safety/medwatch.
We may, at our discretion, issue a refund in connection with a verified adverse reaction even where a refund would not otherwise be available under this Policy.
10. Contact
Email: hannah@ivglowbar.com
Phone: 310-579-6779
Hours: 7 AM – 10 PM PT